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Common issues — quick fixes
Try these steps before opening a ticket — it saves time for both sides.
I can't sign in
Confirm you selected the correct account type (buyer / supplier / admin). Use “Forgot password” on the login screen if needed. Trial demo accounts: *.demo@suplink.test with password Demo1234!
Attachment upload failed or doesn't appear
Use a PDF or image within the allowed size, then refresh and retry. If it persists, send a technical report with the page path and account email.
The deadline passed and I can't submit a bid
After the deadline, bid submission closes automatically — that is expected system behavior. If the buyer extends the deadline, the tender will reopen.